Customer Support & Maintenance
Get professional assistance for your websites, systems, applications, hosting infrastructure, security issues, and maintenance requests.
Track your tickets, chat with our engineers, and monitor issue resolution in real-time.
Support Channels
Choose the best support channel depending on your issue urgency.
Email Support
Send detailed support requests, attachments, screenshots, and technical reports directly to our engineering team.
Emergency Hotline
Contact us immediately for critical outages, security incidents, server downtime, or urgent technical failures.
Live Ticket Chat
Open tickets, communicate with support agents, track issue progress, and receive updates through our live support system.
Service Level Agreement (SLA)
Our guaranteed response and resolution timelines.
| Severity | Description | Response Time | Resolution Time |
|---|---|---|---|
| Critical | System down, security breach, infrastructure outage | 2–6 Hours | 24–48 Hours |
| High | Major feature or service interruption | Within 24 Hours | 2–3 Days |
| Medium | Functional issues and moderate bugs | Within 48 Hours | 3–7 Days |
| Low | Cosmetic/UI issues and general improvements | 3–5 Days | Scheduled |
What We Maintain
We provide complete technical maintenance for your digital infrastructure.
- ✔ Bug fixes and troubleshooting
- ✔ Security updates and patching
- ✔ Database optimization
- ✔ Server monitoring & uptime checks
- ✔ Django & framework upgrades
- ✔ Backup and disaster recovery
- ✔ Performance optimization
- ✔ UI/UX system improvements
Need Immediate Assistance?
Our support engineers are ready to help you solve issues quickly and professionally.
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